Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. Certain items may be excluded from returns due to hygiene or safety reasons. If you are unsure whether an item is eligible for return, please contact us for clarification. All returns must be initiated within 30 days of receiving your order.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow up to 3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please note that it may take several business days for your bank or credit card company to process and post the refund to your account.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct product without delays. Be sure to follow the return process outlined above to ensure a smooth transaction.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Final Notes
We reserve the right to refuse returns that do not comply with our policy. Please ensure that you follow all guidelines to avoid any issues with your return. If you have any questions or need assistance, do not hesitate to reach out to us via email. We are here to help you navigate the return process effectively.